What exactly is Touch4Wash?
For your customers it's a smartphone app that can start the car wash right from their phone. No need to dig for change or mess with the pay station. It's also a loyalty program that can reward them with points and allow them to earn free washes or other services at your facility.
For you the car wash owner it is so much more than that. It's a marketing system with the names, emails, and mobile numbers of all of your customers. It can generate text blast promotions to your customers. It's a web portal that allows you to check up on the status of all of your locations from any computer on the internet. It's also a system for monthly membership programs that can automatically collect membership fees from your customers every month and allow them to wash at whatever frequency and wash level you have setup. You can setup as many different membership programs as you wish. It can also manage day & time discounts across your entire facility. Drive business on your slowest days or during your slowest hours by offering an automatic discount during those time periods.
It's also a tool to help you quickly respond to customer issues. Ever had a phone call from a customer who lost money in the coin acceptor or had some other problem at your site when no one was around to help them? Now instead of rushing to the facility to help them or mailing them a refund you can start the wash for them right from your phone.
What is the difference between the Touch4Wash Control Center and the Interface Module?
The difference between our two model offerings is their size and capabilities
The Touch4Wash Control Center is a larger model and has all the capabilities offered with our Touch4Wash services. This unit is capable of controlling 16 wash types
The Touch4Wash Interface Module is a smaller model and has all the capabilities offered except RFID, Wash Counting and Employee Time Card Management. This unit is capable of controlling 4 wash types
What are the wiring requirements to install Touch4Wash?
AWG 18 - 22 is the preferred Wire size
Each Self Serve Bay or Vacuum requires 2 wires for the Interface Module / 4 for the Control Center
Each In Bay Automatic requires 5 wires for the interface module / 10 wires for the Control Center
What are the dimensions of the Touch4Wash Control Center?
The Touch4Wash Control Center is a metal box with the following dimensions:
H = 15 3/4"
W = 19 3/4"
D = 4 3/4"
Unit weight = less than 30 lbs with supplied laptop and hardware
What are the dimensions of the Touch4Wash Interface Module?
The Touch4Wash Interface Module has the following dimensions:
H = 4"
W = 6"
D = 2"
How do the Touch4Wash Certificates work?
Each Touch4Wash certificate that you create has a unique code that can only be redeemed once.
The codes on the certificate can be redeemed via the app or by texing the code to your new Touch4Wash number.
There is also a tool to download a list of unique codes to be used for promotional services such as "Living Social", etc...
How does the Touch4Wash Web Portal work?
Once you purchase a unit and get your site online, we will send you a secure username and password to access the web portal.
Once inside the web portal you will have access to your wash activity, customer account information, text blast features, day and time discount features, employee time clock features, etc....
You will used the web portal to manage your Touch4Wash services. The portal is accessible from any internet connection.
Can Touch4Wash use a wireless internet service?
The Touch4Wash service requires an ethernet connection.
Do I need to change my current pay stations to use the Touch4Wash service?
The Touch4Wash service works with your current pay stations. There is no need to upgrade your current equipment.
Is Touch4Wash credit card processing PCI compliant?
We take security very seriously. The Touch4Wash services are PCI compliant.
